To continuously deepen Party building-led property governance and enhance quality and efficiency, and to refine grassroots precision governance, Jiangpu Road Subdistrict, based on the reality of having many old residential communities and concentrated livelihood demands, is advancing the two-way integration of grid governance and property governance.
It has innovatively launched the "You Call, I Respond - One Card" convenience service, smoothing direct channels for residents' demands, promoting the source discovery, grid coordination, property assistance, and on-site resolution of property conflicts, neighborhood disputes, and livelihood challenges, effectively reaching the "last mile" of serving the people.
The First Comprehensive Grid Workstation of Jiangpu Road Subdistrict has innovatively established a dedicated service hotline for the station chief. The deputy station chief's personal mobile number is publicly listed as a direct line for residents, breaking down the previous barriers where residents' demands had to go through "property management, then community, then layer-by-layer transfer."
Through grid coordination, property support, and rapid response, residents' property demands, neighborhood conflicts, and housing issues are received, responded to, and jointly addressed at the first instance. This promotes the early mediation of property disputes and source resolution of livelihood problems, shifting grid governance from "passive handling" to "proactive prediction," and upgrading property services from "post-incident rectification" to "pre-incident protection."
The opening of the station chief's dedicated hotline and the implementation of the "You Call, I Respond - One Card" service represent a tangible convenience channel for joint grid-property governance. This governance model was fully utilized in resolving a water leakage dispute in the Chen San residential area.
Recently, a household in the Jiangpu Road Subdistrict area experienced a sudden water leak. Because the upstairs unit had been vacant for a long time and the owner was unreachable, accumulated water in the bathroom continuously seeped through, causing large-scale wall peeling, floor damage, and mold on household items in the unit below, severely affecting the resident's normal life.
Issues such as leak detection, repair rectification, responsibility determination, and loss compensation had long remained unresolved. Neighborhood tensions continued to build, and despite repeated property management interventions, a complete breakthrough was always difficult to achieve. After seeing the "You Call, I Respond - One Card" public notice posted in the community, the resident called the grid station chief's dedicated hotline with a try-it-and-see attitude.
Upon receiving the call, the grid station responded rapidly, conducting an on-site inspection of the damage the same day, soothing the resident's emotions, and immediately coordinating with the residential area and community property management for on-site verification. They accurately identified the source of the leak and the crux of the problem, quickly stabilizing the situation and preventing further escalation of the conflict.
Under the co-governance model of Party building leadership, grid coordination, and property assistance, all parties had clear divisions of labor and worked together: professional forces from the urban construction line precisely located the leakage points and formulated a scientific repair plan; the community property management actively fulfilled its duties, fully cooperating with manual support work such as on-site demolition, cleanup, and repairs; the upstairs resident actively cooperated with rectification and bore corresponding economic compensation; the grid workstation followed up and supervised the entire process, providing bottom-line coordination for resolving difficulties; and the residential area Party branch provided overall leadership and closed-loop implementation, building a governance pattern of Party building leadership, grid dominance, property as the main force, and multi-party collaboration.
A complex neighborhood dispute that originally took a long time, involved repeated complaints, and had been unsuccessfully handled by property management multiple times was efficiently resolved in a short period, relying on the rapid response and joint governance mechanism of the station chief's dedicated hotline. The resident specially sent a banner of appreciation, truly achieving the positive results of "small matters resolved within the grid, disputes resolved on site, and services reaching the people's hearts."
The successful handling of this typical case is a microcosm of the subdistrict's deepening of Party building-led deep integration of grid and property governance. It fully leveraged the grid workstation's role as a frontline outpost and highlighted the positive role of the station chief's dedicated hotline in property conflict mediation and livelihood service support.